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​​​​​​​​​​​​Phone Calls Using Ameelio Connect​​​​​​

​​Resident phone calls through Ameelio Connect

The JJC utilitzes Ameelio Connect for the residents to make free voice calls to parent/guardians and approved phone contacts. Please not that all individuals 13 years or older are required to make their own unique Ameelio account by registering and being approved before calls can occur.​​

Getting started on Ameelio ​​

How to set up and use the Ameelio Connect app:

Step 1: Download the Ameelio Connect app on your smart phone

Please note: Unfortunately, Ameelio Connect is unavailable on computers at this time.

Step 2: Create and verify your account

For this step, you will be asked to submit pictures of a government-issued photo ID, such as a driver's license or a passport.  Only JJC staff will have access to your documents.

Step 3: Add your JJC resident contact

After you submit your photos, you can add the approved JJC resident by clicking "Request Contact".  Select the JJC and search by their last name.  If you're an approved visitor and your ID photos are cleared, then the facility will approve you in the app, and you can start receiving p​hone calls from the resident.  If there are any issues, the JJC will notify you in the app of what needs to be done.

​If you need these instructions in another language​

  • Go to the top of the page
  • ​On right side, you will find Google Translate
  • Select the language you would like this page to be in

Si necesita estas instrucciones en otro idioma

  • vaya a la parte superior de la página
  • En el lado derecho encontrará Google Translate
  • Seleccione el idioma en el que le gustaría que esté esta página​​

Need Ameelio app support help?

Please find Ameelio's support page​ here, with more information to help you set up your account, connect with an approved resident, troubleshoot, and more.

Additional questions?

For any additional questions or issues, email JJCSupGroup@16thcircuit.illinoiscourts.gov.  In your email, please include screenshots that help describe your issue. 

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